Thank you for visiting the Warranty section of the Barcus-Berry website.
Tuners & Metronomes
Please note, the warranty for the above products is only valid for 1 year.
Barcus-Berry warrants this product be free from defects in material, components and workmanship for one year from the date of purchase, provided the warranty registration card is filled out and returned within 10 days of purchase. Barcus-Berry will repair or replace the instrument at our own discretion. The purchaser is responsible to return the item to the Warranty Repair Center at 757 Foxhurst Road Baldwin, NY 11510. This is null and void if the product has been tampered with, damaged neglected or misused. BARCUS-BERRY RESERVES THE RIGHT TO DETERMINE NEGLECT. This warranty is valid in the USA only. Please email Barcus-Berry Customer Service at: firstname.lastname@example.org
IMPORTANT: The Consumer is responsible for all shipping costs to obtain Warranty Service. To obtain warranty service, the instrument must be returned to Barcus-Berry Warranty Repair Center at: 757 Foxhurst Road Baldwin, NY 11510. A return authorization number, to be obtained from Barcus-Berry Customer Service Department, must be written in a conspicuous place on the outside of the return shipping carton or the return will be refused. When returning the instrument for service under this warranty, a copy of the sales receipt establishing proof and time of purchase must be sent along with the instrument. All freight and insurance must be paid by the owner/sender of the guitar. Your Responsibility: You must maintain this instrument, without alteration, negligent use, misuse or abuse. All services of this instrument must be performed by Barcus-Berry. Any service performed on this instrument by other than Barcus-Berry, or not specifically authorized by Barcus-Berry, will terminate this warranty.
To fill out the online form, please visit this link.